Service Level Agreement

This Service Level Agreement outlines the performance commitments and guarantees for the Edgerun platform.

1. Platform Availability

Edgerun commits to maintaining platform availability with the following targets:

2. Performance Metrics

Job Execution Time

Expected job execution times vary based on job complexity and worker availability:

• Simple jobs (<100ms compute): 95% complete within 5 minutes
• Medium jobs (100ms-1s compute): 95% complete within 15 minutes
• Complex jobs (>1s compute): 95% complete within 30 minutes

Settlement Time

On-chain settlement typically completes within 1-3 minutes after job verification, subject to Solana network conditions.

3. Worker Node Requirements

Worker nodes must maintain:

4. Support Response Times

Support ticket response times by priority:

• Critical (platform down): 1 hour
• High (major functionality impaired): 4 hours
• Medium (minor issues): 24 hours
• Low (general inquiries): 48 hours

5. Maintenance Windows

Scheduled maintenance is performed during low-traffic periods with 48 hours advance notice. Emergency maintenance may occur without notice for critical security or stability issues.

6. Service Credits

If platform availability falls below committed levels, eligible users may receive service credits:

• 99.0% - 99.9% uptime: 10% credit
• 95.0% - 99.0% uptime: 25% credit
• Below 95.0% uptime: 50% credit

7. Exclusions

This SLA does not apply to:

• Issues caused by user error or misuse
• Solana blockchain network downtime or congestion
• Scheduled maintenance windows
• Force majeure events
• Third-party service provider failures